Remote Crisis Intervention Specialist
4.
4 Quick Apply Full-time 4 days ago Full Job Description Lines for Life Job Description Position Title:
Remote Crisis Intervention Specialist Status:
Full time/Non-Exempt Reports To:
Crisis Lines Shift Supervisor Location:
Telecommute - Remote Compensation:
$21.
99 hr - $24.
04 hr.
The starting wage for the Remote Crisis Intervention Specialist position is $24.
04/hr.
for individuals with graduate degrees in a related field and $21.
99/hr.
for individuals with bachelor's degrees.
Start Date:
April 3, 2023 About the Organization:
Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide.
We offer help and hope to individuals and communities and promote mental health for all.
Our work addresses a spectrum of needs that include intervention, prevention, and advocacy.
We educate, train, and advocate to prevent issues of substance abuse, mental illness, and thoughts of suicide from reaching crisis levels.
But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help.
Remote Crisis Intervention Specialist Position
Summary:
Remote Crisis Intervention Specialists answer incoming calls to all Lines for Life crisis and referral helplines with care and compassion, and within the scope of each helpline program.
We offer full-time, part-time and on-call arrangements for this position.
Remote Crisis Intervention Specialists receive extensive clinical skills training including how to use the Applied Suicide Intervention Skills Training (ASIST) model on crisis lines.
Remote Crisis Intervention Specialist
Responsibilities:
Demonstrate the culture of Lines for Life by modeling behavior that supports the organization's goals and philosophies.
Answer crisis helplines with compassion in accordance with the organization's training expectations and scope.
Remote Crisis Intervention Specialists receive calls on over 30 different crisis lines including but not limited to:
the National Suicide Prevention Lifeline, veterans and military crisis lines, its YouthLine, its Senior Loneliness Line, an alcohol and drug helpline, hospital mental health crisis lines and behavioral health scheduling calls, as well as county mental health crisis lines.
Document calls in an accurate and timely manner with relevant clinical information in an electronic health record system.
Place follow-up calls to clients as scheduled by the shift supervisor.
Assist with placing rescue calls as needed when other crisis lines staff or volunteers are on acute calls requiring emergency assistance.
Triage calls and collaborate with coworkers to manage call flow and ensure that the lines remain available for callers in escalated crisis.
Complete mandatory trainings and workshops to continue learning the latest policies and protocols and stay up to date on crisis intervention tools & techniques.
Perform other duties, such as administrative and organizational tasks as needed.
Remote Crisis Intervention Specialist Required
Qualifications:
Able to meet Qualified Mental Health Associate requirements (https:
//mhacbo.
org/media/QMHA.
Worksheet_PDF.
pdf) Crisis intervention knowledge Strong empathy, communication, teamwork and interpersonal skills Able to handle high levels of stress Proficient in web-based computer environment and multi-line phone system Understanding of and ability to apply mental health assessment, treatment and service terminology Able to implement skill development strategies and to identify, implement and coordinate the services and supports identified in Individual Service and Support Plan (ISSP) Able to independently triage calls so that lines remain available for callers in escalated crisis Strong attendance & punctuality - able to consistently show up on time, work the full scheduled shifts, and provide at least 2 weeks' notice for time off requests or as soon as possible in the event of an emergency Remote Crisis Intervention Specialist Preferred
Qualifications:
Graduate degree in psychology; social work; or a behavioral science field OR CADC/Bachelor's degree in psychology; social work; or a behavioral science field AND relevant crisis intervention experience Veterans preferred ASIST certification CADC certification strongly preferred Experience in a call center environment Remote Crisis Intervention Specialist Training Lines for Life requires extensive Crisis Lines Onboarding training, which can be completed remotely.
New hires must attend 5 weeks of paid crisis lines onboarding training.
The next training begins April 3rd and consists of 3 weeks between 8:
30am - 5:
00pm Pacific Time, Monday through Friday, plus 2 weeks of additional precepting training.
The schedule for precepting can vary.
Training requires participation, full engagement without distractions, and being on camera over Zoom.
Equipment is provided.
You must have private high speed internet and a confidential place to take calls to meet security and technical requirements.
Remote Crisis Intervention Specialist Interview Interviews are conducted via Zoom with a Lines for Life supervisor or HR team member and are recorded so that members of the Hiring Committee who are unable to attend the live interview are able to watch the recording and give feedback afterwards.
Remote Crisis Intervention Specialist Location:
Lines for Life is seeking to hire people who reside in rural Oregon communities who can bring their lived experience and community knowledge to serve and support our rural callers.
Lines for Life is also open to hiring Remote Crisis intervention Specialists throughout the 50 United States.
We currently cannot support outer territories.
There is also an option to work directly in our Portland office.
Remote Crisis Intervention Specialist Work Schedule:
Our crisis lines are operated 24/7.
This position requires working some holidays and working weekends.
The work schedule will be determined at the time of offer and is based upon Lines for Life's call volume trends.
All full time employees are required to work at least 1 weekend shift per week.
We are currently hiring for these shifts:
10am - 8pm pacific time Sun - Wed (38 hrs; 10 hr shifts) 10am - 8pm pacific time Wed - Sat (38 hrs; 10 hr shifts) 6pm - 4am pacific time Wed - Sat (38 hrs, 10 hr shifts) 12am - 8:
30am pacific time Tue - Sat (40 hrs, 8 hr shifts) 7am - 3:
30 pm pacific time Thurs - Mon (40 hrs, 8 hr shifts) 3pm - 11:
30pm pacific time Tue - Sat (40 hrs, 8 hr shifts) 4pm - 12:
30am pacific time Sun - Thurs (40 hrs, 8 hr shifts) Remote Crisis Intervention Specialist Physical Requirements:
Work is primarily conducted in a home office environment and requires the ability to sit or stand and work on a computer for long periods of time.
This position requires high energy, patience and controlling one's emotions, as well as the ability to think analytically.
Remote Crisis Intervention Specialist Remote Work:
Telecommuting requires passing a clinical evaluation, having a HIPAA compliant workspace at home, and meeting technology requirements.
Supervisors provide support to telecommuters by listening in on acute calls and using an internal messaging system (Microsoft Teams) to communicate.
Quality Assurance:
We want to let you know that all calls are recorded - inbound and outbound.
We review them regularly to ensure safety and quality assurance and for training and supervisory purposes.
What this means is that you will have calls randomly picked for review and you will receive clinical feedback on how you are doing.
This happens every few weeks and is one way that we ensure professional growth of our team.
Another aspect of this technology is that while you are taking calls, supervisors can listen in to provide support if a call is particularly challenging or high risk.
This supports our Crisis Intervention Specialists so they are not alone and ensures safety for our callers.
Remote Crisis Intervention Specialist Compensation Package:
The starting wage for the Remote Crisis Intervention Specialist position is $24.
04/hr.
for individuals with graduate degrees in a related field and $21.
99/hr.
for individuals with bachelor's degrees.
Lines for Life also offers a 10% shift differential when employees work the overnight shift.
Lines for Life offers a great benefits package valued at over $9,500 per year, including coverage for employee health, dental, vision, short and long term disability, and life insurance premiums; a matching 401K plan; a flexible spending plan; an employee assistance program; and a free Fitbit.
Lines for Life encourages continued learning and allocates funds each year that staff can access for professional development.
We also offer group clinical supervision to staff working toward licensure - we encourage you to apply! This job description is not meant to be an all-inclusive list of duties and responsibilities but, constitutes a general definition of the position's scope and function in the company.
EEO:
Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve.
We are an equal opportunity employer.
All Lines for Life employees must be approved to work by the Oregon Department of Human Services' Background Check Unit.
Background checks are completed after a conditional offer of employment has been extended.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Quick Apply Full-time 4 days ago Full Job Description Lines for Life Job Description Position Title:
Remote Crisis Intervention Specialist Status:
Full time/Non-Exempt Reports To:
Crisis Lines Shift Supervisor Location:
Telecommute - Remote Compensation:
$21.
99 hr - $24.
04 hr.
The starting wage for the Remote Crisis Intervention Specialist position is $24.
04/hr.
for individuals with graduate degrees in a related field and $21.
99/hr.
for individuals with bachelor's degrees.
Start Date:
April 3, 2023 About the Organization:
Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide.
We offer help and hope to individuals and communities and promote mental health for all.
Our work addresses a spectrum of needs that include intervention, prevention, and advocacy.
We educate, train, and advocate to prevent issues of substance abuse, mental illness, and thoughts of suicide from reaching crisis levels.
But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help.
Remote Crisis Intervention Specialist Position
Summary:
Remote Crisis Intervention Specialists answer incoming calls to all Lines for Life crisis and referral helplines with care and compassion, and within the scope of each helpline program.
We offer full-time, part-time and on-call arrangements for this position.
Remote Crisis Intervention Specialists receive extensive clinical skills training including how to use the Applied Suicide Intervention Skills Training (ASIST) model on crisis lines.
Remote Crisis Intervention Specialist
Responsibilities:
Demonstrate the culture of Lines for Life by modeling behavior that supports the organization's goals and philosophies.
Answer crisis helplines with compassion in accordance with the organization's training expectations and scope.
Remote Crisis Intervention Specialists receive calls on over 30 different crisis lines including but not limited to:
the National Suicide Prevention Lifeline, veterans and military crisis lines, its YouthLine, its Senior Loneliness Line, an alcohol and drug helpline, hospital mental health crisis lines and behavioral health scheduling calls, as well as county mental health crisis lines.
Document calls in an accurate and timely manner with relevant clinical information in an electronic health record system.
Place follow-up calls to clients as scheduled by the shift supervisor.
Assist with placing rescue calls as needed when other crisis lines staff or volunteers are on acute calls requiring emergency assistance.
Triage calls and collaborate with coworkers to manage call flow and ensure that the lines remain available for callers in escalated crisis.
Complete mandatory trainings and workshops to continue learning the latest policies and protocols and stay up to date on crisis intervention tools & techniques.
Perform other duties, such as administrative and organizational tasks as needed.
Remote Crisis Intervention Specialist Required
Qualifications:
Able to meet Qualified Mental Health Associate requirements (https:
//mhacbo.
org/media/QMHA.
Worksheet_PDF.
pdf) Crisis intervention knowledge Strong empathy, communication, teamwork and interpersonal skills Able to handle high levels of stress Proficient in web-based computer environment and multi-line phone system Understanding of and ability to apply mental health assessment, treatment and service terminology Able to implement skill development strategies and to identify, implement and coordinate the services and supports identified in Individual Service and Support Plan (ISSP) Able to independently triage calls so that lines remain available for callers in escalated crisis Strong attendance & punctuality - able to consistently show up on time, work the full scheduled shifts, and provide at least 2 weeks' notice for time off requests or as soon as possible in the event of an emergency Remote Crisis Intervention Specialist Preferred
Qualifications:
Graduate degree in psychology; social work; or a behavioral science field OR CADC/Bachelor's degree in psychology; social work; or a behavioral science field AND relevant crisis intervention experience Veterans preferred ASIST certification CADC certification strongly preferred Experience in a call center environment Remote Crisis Intervention Specialist Training Lines for Life requires extensive Crisis Lines Onboarding training, which can be completed remotely.
New hires must attend 5 weeks of paid crisis lines onboarding training.
The next training begins April 3rd and consists of 3 weeks between 8:
30am - 5:
00pm Pacific Time, Monday through Friday, plus 2 weeks of additional precepting training.
The schedule for precepting can vary.
Training requires participation, full engagement without distractions, and being on camera over Zoom.
Equipment is provided.
You must have private high speed internet and a confidential place to take calls to meet security and technical requirements.
Remote Crisis Intervention Specialist Interview Interviews are conducted via Zoom with a Lines for Life supervisor or HR team member and are recorded so that members of the Hiring Committee who are unable to attend the live interview are able to watch the recording and give feedback afterwards.
Remote Crisis Intervention Specialist Location:
Lines for Life is seeking to hire people who reside in rural Oregon communities who can bring their lived experience and community knowledge to serve and support our rural callers.
Lines for Life is also open to hiring Remote Crisis intervention Specialists throughout the 50 United States.
We currently cannot support outer territories.
There is also an option to work directly in our Portland office.
Remote Crisis Intervention Specialist Work Schedule:
Our crisis lines are operated 24/7.
This position requires working some holidays and working weekends.
The work schedule will be determined at the time of offer and is based upon Lines for Life's call volume trends.
All full time employees are required to work at least 1 weekend shift per week.
We are currently hiring for these shifts:
10am - 8pm pacific time Sun - Wed (38 hrs; 10 hr shifts) 10am - 8pm pacific time Wed - Sat (38 hrs; 10 hr shifts) 6pm - 4am pacific time Wed - Sat (38 hrs, 10 hr shifts) 12am - 8:
30am pacific time Tue - Sat (40 hrs, 8 hr shifts) 7am - 3:
30 pm pacific time Thurs - Mon (40 hrs, 8 hr shifts) 3pm - 11:
30pm pacific time Tue - Sat (40 hrs, 8 hr shifts) 4pm - 12:
30am pacific time Sun - Thurs (40 hrs, 8 hr shifts) Remote Crisis Intervention Specialist Physical Requirements:
Work is primarily conducted in a home office environment and requires the ability to sit or stand and work on a computer for long periods of time.
This position requires high energy, patience and controlling one's emotions, as well as the ability to think analytically.
Remote Crisis Intervention Specialist Remote Work:
Telecommuting requires passing a clinical evaluation, having a HIPAA compliant workspace at home, and meeting technology requirements.
Supervisors provide support to telecommuters by listening in on acute calls and using an internal messaging system (Microsoft Teams) to communicate.
Quality Assurance:
We want to let you know that all calls are recorded - inbound and outbound.
We review them regularly to ensure safety and quality assurance and for training and supervisory purposes.
What this means is that you will have calls randomly picked for review and you will receive clinical feedback on how you are doing.
This happens every few weeks and is one way that we ensure professional growth of our team.
Another aspect of this technology is that while you are taking calls, supervisors can listen in to provide support if a call is particularly challenging or high risk.
This supports our Crisis Intervention Specialists so they are not alone and ensures safety for our callers.
Remote Crisis Intervention Specialist Compensation Package:
The starting wage for the Remote Crisis Intervention Specialist position is $24.
04/hr.
for individuals with graduate degrees in a related field and $21.
99/hr.
for individuals with bachelor's degrees.
Lines for Life also offers a 10% shift differential when employees work the overnight shift.
Lines for Life offers a great benefits package valued at over $9,500 per year, including coverage for employee health, dental, vision, short and long term disability, and life insurance premiums; a matching 401K plan; a flexible spending plan; an employee assistance program; and a free Fitbit.
Lines for Life encourages continued learning and allocates funds each year that staff can access for professional development.
We also offer group clinical supervision to staff working toward licensure - we encourage you to apply! This job description is not meant to be an all-inclusive list of duties and responsibilities but, constitutes a general definition of the position's scope and function in the company.
EEO:
Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve.
We are an equal opportunity employer.
All Lines for Life employees must be approved to work by the Oregon Department of Human Services' Background Check Unit.
Background checks are completed after a conditional offer of employment has been extended.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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